HK Computers Guarantee Terms
At HK Computers, we believe that a happy customer is the most important part of our business. We strive to make sure every customer is 100% satisfied after their repair. In the unlikely event that there is a problem with our replacement part after your repair, you can be sure we will fix or replace that part for free of charge. Our guarantee identifier (i.e. guarantee sticker) must be intact and unaltered in the device for our guarantee to be valid. Our guarantee does not cover liquid damage or physical damage, such as a broken screen, from a drop or fall. Our service guarantee only covers the part or parts replaced in the original repair. If your device is found to have a different fault, we will notify you of the additional cost. Below is the term of guarantee for all of our repair services:
iPhone service guarantee
We use the highest quality OEM and compatible parts in our iPhone repairs and give a 2 year guarantee on all of our parts used in your repair. Our iPhone guarantee does not cover broken iPhone screens, water damage or physical damage to the iPhone. Our iPhone repair guarantee covers only the iPhone part or parts that were replaced in our original repair. We give a 6 month guarantee on repairs to the iPhone motherboard.
iPad service guarantee
We use the highest quality OEM and compatible parts in our iPad repairs and give a 2 year guarantee on all of our parts used in your repair. Our iPad guarantee covers only the iPad part or parts that were replaced in our original repair. We give a 6 month guarantee on repairs to the iPad motherboard.
iPod touch service guarantee
We use the highest quality OEM and compatible parts in our iPod Touch repairs and give a 2 year guarantee on all of our parts used in your repair. Our iPod touch guarantee does not cover broken screens, water damage or physical damage to the device. Our iPod Touch guarantee covers only the iPod Touch part or parts that were replaced in our original repair. We give a 6 month guarantee on repairs to the iPod Touch motherboard.
Samsung service guarantee
We use only original parts in our Samsung repairs and give a 2 year guarantee on all of our parts used in your repair. Our Samsung guarantee covers only the Samsung part or parts that were replaced in our original repair. We give a 6 month guarantee on repairs to the Samsung motherboard.
MacBook service guarantee
We guarantee all of our MacBook replacement parts for 1 year. We do not guarantee any software services.
iMac service guarantee
We guarantee all of our iMac replacement parts for 1 year. We do not guarantee any software services.
LG Nexus service guarantee
We use the highest quality OEM and compatible parts in our LG Nexus repairs and give a 2 year guarantee on all of our parts used in your repair. Our LG Nexus guarantee does not cover broken screens, water damage or physical damage to the device. Our LG Nexus guarantee covers only the LG Nexus part or parts that were replaced in our original repair. We give a 6 month guarantee on repairs to the LG Nexus motherboard.
Laptop service guarantee
We guarantee all laptop screen replacement for 2 year and 1 year for other replacement parts. We do not guarantee any software services including OS installation and virus removal.
Computer service guarantee
We guarantee all of our computer replacement parts for 1 year. We do not guarantee any software services including OS installation and virus removal.